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Questions about Oral Health Partnership and dental appointments

Can my child be seen?

OHP treats kids from Birth to 19 years old, uninsured or underinsured, have BadgerCare/Medicaid or qualify for free or reduced lunch at school.

Can my child be seen at school?

Yes! If we visit your child’s school in our School-Based program and the child meets our eligibility requirements. A parent or guardian must fill out health forms in advance. This can be done online or by filling out the paper forms and returning them to the school. After our visit, we will send home information about what dental work was done and if any other work is needed.

How do I cancel or reschedule an appointment?

Please call our office at (920) 965-0831 for any cancellations/rescheduling of appointments. Please give us 24 hours’ notice for any cancellations or rescheduling. Failure to do so may result in dismissal from OHP services.

What services do you offer?

OHP offers preventive and restorative services, including cleanings, exams, sealants, fluoride treatments, fillings and more. For a complete list of our services, please visit our services page.

What does it cost?

OHP bills directly to BadgerCare/Medicaid. For uninsured kids, we cover the cost with donations from the community. There is no charge to the parent or guardian.

My child has a medical condition. Can they still be treated?

We always ask that you consult your child’s doctor for treatment advice. Some kids with heart disease or a heart condition might have a higher risk with certain procedures. We need every child to have a current medical history on record with us for their first appointment. You can fill out the form right here.

What if I need to cancel what is the broken appointment policy?

As soon as you know you cannot make your child’s appointment, please call our office. When a patient does not show for an appointment or cancels too close to their scheduled time, we don’t always have enough time to fill that spot with another child that needs care. Though we do understand that sometimes things come up, we want to be able to serve as many kids as possible.

Broken Appointment Policy:

If a patient breaks three appointments, for any reason, with less than 24 hours’ notice during any 12-month period, they will not be allowed to schedule another appointment for one year. They may reschedule after one year from the date of the last missed appointment.

Broken appointments include:

  • Any time a scheduled appointment is missed.
  • Any time an appointment is canceled without 24 hours’ notice. Late cancelations are considered broken appointments.
  • Any time you arrive more than 15 minutes late. If you do not arrive by 15 minutes after the start time of your appointment, we may not be able to see your child. That decision will be up to the clinical team on site, and you may be asked to wait for the next opening.

Questions about healthy teeth

Are baby teeth important?

Baby (also known as primary or milk) teeth are very important for health and development. They help your baby speak, smile and chew. Plus, they hold space for permanent teeth. If a baby tooth is lost too early, the permanent tooth could shift and make it harder for new teeth to come in, causing them to come in crooked. Start early with good tooth care to help your baby have a healthy smile for years to come!

When should my child have their first dental appointment?

Plan your well-baby dental visit after the first tooth starts to come in and before their first birthday. Planning a visit? Click here to get you and your child ready for their first dental visit.

What should I use to clean my baby's teeth?

At your well-baby visit, the dentist will go over the best way to clean your baby’s teeth. This can include wiping the gums with a clean, damp washcloth or as more teeth appear using a toothbrush created for babies.

What are sealants? Crowns? Fillings? Pulpotomies?

We know dental care can sometimes get confusing and you want to make the best decisions for your child. We’re here to help! On our services page you will find descriptions of all our procedures. And when you come for your visit, our dentists are more than happy to walk you through any procedures they are recommending for your child.

How do I pick a toothpaste for my family?

There are a lot of choices when it comes to toothpaste, like taste and features. Here are some things to keep in mind when you are in the toothpaste aisle. Fluoride has been shown to prevent cavities. When you brush with fluoride toothpaste, it puts fluoride right on your teeth to help keep them protected. But keep in mind that some toothpaste is not recommended for kids under 6 years old because they tend to swallow it. Always check the label. And pick a flavor that your child likes, this helps make toothbrushing time easier!

What should I do if my child has a toothache or pain?

No one likes to see their child in pain, and it can be frustrating for you and your child. Be sure and rinse the area where your child says it hurts with warm salt water and then place a cold compress on the area to reduce swelling and ease the pain. You can give your child something for pain, but do not place aspirin directly on the area. Call us at (920) 965-0831 as soon as possible so we can get your child scheduled with one of our dentists.

What should I do if my child falls and knocks out a tooth?

Keep the tooth moist. Hold the tooth by the crown/large part of the tooth and rinse it in water if it’s dirty. Do not scrub it or remove any attached fragments. Try putting the tooth back in its socket without touching the root. If that won’t work, you can put the tooth between the cheek and gum, in a cup of milk or a tooth preservation product. Then get to the dentist right away. Remember to take the tooth with you! For information on what to do during other dental emergencies, visit the ADA website.

How does what my child eats affect their teeth?

Balanced diets are best to keep your child happy and healthy! A colorful diet with fruits, vegetables, dairy, and grains is important for your child’s development. Limiting sugars (in foods like candy and soda) will help protect your child’s teeth from decay. If your child has sugary or acidic drinks like juice, offer them at mealtimes and brush teeth after. Sipping on juices or bottles between meals keeps sugars on the teeth and increases the risk of cavities. Water is always best for your child’s teeth!